The c9 DMS platform provides us at c9 alot of capabilities to remotely provide support to your installation; the ability to run c9 remotely and the ability to access the c9 database means that the process of providing quick and useful support is usually as simple as phoning us up and explaining the problem and we take it from there.

Under some extra-ordinary circumstances although, the remote tools built into c9 may not be enough. Also you may wish to access your shop remotely for software other than c9; such as your accounting software.  For these circumstances you will require installation of additional software that allows you to gain complete remote control of one or more of your computers in the shop.  The preferred program we recommend is called 'logmein'. Following explains how to install logmein.

Firstly goto logmein home page.  http://logmein.com/

Click on add an account.

Select 'Access Computers Remotely'

Next you need to key in your email address and a password. Use your real email address. Make a note of the email address and the password; anyone that wishes to access system will require this information.

Click on download option to install logmein on the computer.

The download and install may take a few minutes. Please be patient. You may be asked to trust content/run programs from logmein. Allow this access. i.e. a screen like this: (click Run)

During installation you will see this:

Once logmein is running, Click next, then click I Agree.

Select typical and click Next

Pick a computer name, any will do and click next. Pick a name that describes where computer is in the shop. i.e. office, or counter etc, if the default name is not obvious.

Next you might be asked to type in a computer access code.  Recommend you make this the the same as the password you used when you created logmein account earlier.  You can make it different, but you need to pass both password from above and the access code onto c9.

Next again for installation directory:

Installation should now begin:

Finished, click on Finish and logmein should now be installed and ready for remote access.