Alot of helpdesk/support problems are typically solved over the phone using tooling within c9 itself. Though occasionally we need to take full control of a computer in order to help resolve some issues.

TeamViewer seems to be the standard toolset used by most IT support people in the industry.  Though ongoing dispute with TeamViewer over their deceptive pricing model has marred our experience with them and attempts to get them to provide the service that c9 paid for have been fruitless.

I've finally moved onto a new toolset, the new toolset has a number of advantages.

• Download from our website is >10 times faster
• No longer require ID or Password from teamviewer to work
• No longer tripping over incompatible versions of teamviewer, which can be a real pain when teamviewer is installed as a windows service