The c9 DMS platform provides us at c9 alot of capabilities to remotely provide support to your installation; the ability to run c9 remotely and the ability to access the c9 database means that the process of providing quick and useful support is usually as simple as phoning us up and explaining the problem and we take it from there.

Under some extra-ordinary circumstances although, the remote tools built into c9 may not be enough. Also you may wish to access your shop remotely for software other than c9; such as your accounting software.  For these circumstances you will require installation of additional software that allows you to gain complete remote control of one or more of your computers in the shop.  The preferred program we recommend is called 'logmein'. Following explains how to install logmein.

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This version will modify the database. You will be forced to log all terminals out as part of upgrade

• Select part (stock or master). Includes full text filter/search option.
• Generate VIN from framenumber if VIN is blank.  Last version did not do a good job of this. Fixed.
• Naming convention changes for units.
  • VIN is replaced with "Reference"
  • Frame Number is replaced with "VIN/HIN/Serial"
• Print Bar Codes: re-introduced ability to add parts by single franchise only. By default displays all parts irrespective of franchise, but there is a tab option to only deal with parts from a specific franchise.

This version will modify the database. You will be forced to log all terminals out as part of upgrade

• Workshop/Units - record on workshop whether dealership job is internal or presales.  If  presales then workshop line items are copied onto the units invoice at unit sale and passed onto customer as a cost.  Note that in sales, user can remove/modify these copied line items.
• Spares orders. Added ability to report on value of stock received on order but not yet picked up or put into stock at close of a day. To be used for inventory reporting come EOFY.  Does not work retrospectively.
• Receive Spares orders. Display a window which allows user to modify notification settings for individual invoices prior to performing actual notification
• Spares orders: advanced option which allows user to redo notification (i.e. similar to ability to reprint the receive report)
• Spares credit note. For a credit note with no parent invoice, default account/cash payout based on type of account selected. (Previously always defaulted to cash payout).
• Unit purchase tweaks
  • On detection of unit VIN which is already on file, auto-generated a unique recommended VIN by adding 'A'.. 'Z' to end of VIN
  • On entry of unit to purchase, detect at point of time VIN is keyed in whether or not there is already a unit on the invoice with the same VIN number (system currently only does this test after progressing past entry of purchase units)
  • If VIN is blank and Frame number is entered, default VIN to last 6 characters of the frame.
  • Factory purchase: disallow ability to set invoice/onroad costs. These can only be set on purcahses from a given account. Previously, c9 would simply ignore items such as this added onto a sale.
• Unit sale: select similar unit should not list units already on the invoice. i.e. for someone buying a whole bunch of similar type of units on a single invoice.
• Unit browser: under some circumstances c9 would incorrectly claim that no filter conditions had been selected and disallow execution  of the query.
• View Account Current units. Provide a 'add new unit' button
• Bug fix: if you set rounding in setup to zero, all rounded prices would come out as '0.00' no matter what. Added special handling so that a rounding value of zero means no rounding (functionally equivalent of setting rounding to 0.01)
• Monthly lease entry.  If you have two terminals open requesting monthly lease, you key successfully lease into one, and then on the other cancel entry of the lease, the successful entry of lease information is overwritten as though it was never keyed in. Fixed.
• Login : check and report differences between terminal date/time and date/time on database server.

• MYOB sync.  Under some circumstances the chart of accounts from MYOB would not render correctly in C9, meaning that the correct account could not be selected.  Fixed now.
• Spares credit note.  When you raise a credit on an invoice, normally the system uses retail price on the original invoice, not current retail price. But if you F6 view/change part it would change credit to current retail price. For normal POS this is correct behaviour, but for refunds it is not. Modification:  pressing F6 on credit note/refund has no effect on the retail price of the credited item. (You can still manually modify the retail price on a credit item by pressing Enter key on it).

• Receive order report.   Instead of printing a line under part/description header for customer/workshop/unit received items,  print a bold line between records. This line serves as a 'cut here' line for grouping parts for customer pickup.
• Receive order and Customer pickup.  Because of locking system you can only do one at a time.  Causes problems when halfway through an order receive and a customer comes in and wishes to order parts. Modified so that customer pickup locks the invoice, not the order so it is possible to do both simultaneously.  Tweaked underlying locking systems so when actual 'writing records' occurs, data integrity is protected.
• Print labels - redesign calibrate labels so it is more intuitive what different settings change. Including switching to different measures which are easier for people to measure and input
• Print labels - force a 2mm margin on labels printed. Recent changes meant labels printed right up against the border which is no good.

• Heavy redesign of barcode printing
  • Layout of printed labels has changed slightly, as I re-organise code so I can extend labels beyond barcodes for other uses - e.g. shelf labels and address envelope labels.
  • Added shelf labels
  • Address envelope labels. Either individual, via account query browser or for account statements.
  • Print labels, to select starting label, instead of drop down spin controls for row and column, system now renders a virtual page and you can click on the virtual label to start printing on. Makes things alot easier
• Job card : print customer mobile number as opposed to their fax number.
• Workshop from estimate.  When estimate pops open spares screen it would not start automatically adding parts until you press Enter key. Now fixed.
• Add spares to workshop. Tweaked UI flow to make it more intuitive
• Low level system tweaks
  • Some circumstances, getting crash reports on print job.  Probably happens when printers are turned off etc.  Added some code so instead of crashing it reports - cannot print - with a reason (if available)
  • Interesting postgresql user security access problem Dave had recently. Tweaked database manager 'create new DB' option to use a different system for creating postgres accounts hopefully was root cause of the problem.

C9 software has built into it a specially designed spare parts order export specifically for Husqvarna.   To use this file though you need to change settings in Husqvarna online website. The settings are as follows:

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MYOB sync spares receive: also sync freight component of the invoice.

• MYOB sync : previously was syncing all receive spares invoices as a single bill into MYOB.  Now syncing as separate individual bills
• View unit:  show date of last curtailment/paid out date
• Unit reports: new report - display all floorplans paid out in the reporting period

• Clerk key security  - add new security option : to make sure only limited staff can do a sale where cash-till result is no-cash collected/deferred.  Note that this change forces a change in order of point of sale operations. Previously you would key in the clerk key and then select payment method. This change switches the order.  Clerk key is provided after payment method is selected.
• Login security - add new security switch 'Mechanic only'.  For login user with only this switch set, they can only access job clocking functions. It is impossible to view any other part of the software.
• Clerk key entry : if clerk key does not have permission then explain why permission is denied
• Unit reports - new report. Purchase report. Shows purchase costs and writebacks (for tradeins); organised by unit make.