It has come to our attention that there is a potential problem in C9's database that may cause data loss or corruption on a power failure. In past 9 months we have had 4 instances of data corruption, 2, in the past week, are confirmed to be related to power failures. One recently required the dealer to completely rebuild and restore from backups.

This page contains important information on how to configure your c9 to be more resilient against such failures. It is strongly recommended that you read and follow the instructions on this page at the earliest opportunity to minimise risk of loss/corruption of data.
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• Import Master File. Now supports password protected XLS and XLSX files.
• In point of sale. Give user ability to either order on daily or order on stock for individual parts
• Accounts. In view old transactions allow user to jump to appropriate workshop, spares, units invoice type.
• Export Orders. Provide option to 'collapse' same part number appearing multiple items into a single line item.  some suppliers cannot handle part appearing more than once in a single order. i.e. Kawasaki online.
• Workshop weekly calendar. Memorize pickup checkbox filter setting
• Print job card. If print barcode is disabled then print job number on the top in a normal font
• Workshop & POS. Display what * means if there are any parts/jobs on screen with '*'
• Improved readability and shrunk size of c9*.log files
• Under some conditions an upgrade of c9 will not upgrade database properly. System will be unusable without remote support. Changes in this version will make the system more resilient to such problems.
• Bugfix with database access: sometimes database would get into a state where cannot do anything and had to exit c9.
• Bugfix: type in date 1.1.10000 - would reformat as 1.1.0000.  This could trigger above problem in some circumstances
• Workshop modify Bug. If you change unit, but select 'view unit' in change unit list, this would setup system so that you could not save modification. It would report an error: Primary Key Position not established (33). If you did not view the unit, it would work okay.

Supports mail merging to SMS or Email notification.

Be aware of anti spam legislation (Spam Act 2003). You need to provide users an ability to opt out. A simple solution is to define a customer account customer field for Mailer (Y|N). And implement a miner rule test i.e. Mailer: /N. Later versions of c9 will include a check box opt-out option on accounts that will make configuring this sort of thing easier.
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C9 includes a new feature in version 4.156; the ability to report on multiple cash tills. For example your spares till and workshop till may be in completely different buildings.  This new feature now allows you to separate out transactions into multiple locations.  This post explains how to setup and use this feature.

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This version needs to modify the database. On upgrade it will ask you to log out of all terminals.

• Support Multiple Cash Tills for Reporting
• Print Stock Take Sheets. Allow user to specify order of parts on the print list.
• Workshop weekly planner
  • Corrected display of customer code
  • Permit filtering of picked up jobs from planner list
• Enabled debugging as a permanent feature. A large portion of bug reports require detailed logging in order to understand the problem. Most reported problems these days are user error. Detail logging logs everything a user did, so not only is better diagnostic data provided but opportunity to separate user errors for real defects is improved. Downside is increased disk usage; to deal with this files older than 2 months are automatically removed.

The following is a non-exhaustive list of key features added to c9 since the upgrade from c8 to c9. c9 represents a rebuild and modernisation of the foundations of c8; while preserving all of the c8 screens and behaviour; so the user experience and feel of the product is almost exactly the same. As such c8 to c9 is smooth transition with minimal learning. The modernisation opens up many new opportunities of which we have only exploited a small fraction of so far.
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Miner is a “query builder” for selecting particular data from the C9 database. A business like a motorcycle retail shop is a complicated business operation, and the information in your business interconnects in complex and subtle ways. Although c9 contains some 70 different reports and a number of other data access tools, such as graphical charting; sometimes more flexibility is required. Miner is a tool which allows you to extract information and the inter-relationship of information and it permits you to do things such as export it, print it or use it as a basis of a customer mailing list mail merge.

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Price files from manufacturers provide information on spare parts, minimally:

• Part number and description
• Cost to you to purchase the part. (Many manufacturers will charge different prices for daily ordering or stock ordering.
• Optionally - Super-cession information
• Optionally information on recommended retail pricing

Manufacturers will typically provide these files via email, on physical CD, or via internet download. These files need to be imported into C9 for the prices to take effect.

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• Bugfix with receiving orders. When receiving an order, when stock order is received prior to a daily order the system is supposed to automatically reassign parts to preference customer orders over re-stocking orders.  This functionality does not always work properly under some circumstances. e.g. (receiving a part into stock where 2 or more customers are also waiting on that part).  The system sometimes does not properly identify an opportunity to fill a customer order and places parts into stock.  This version fixes these issues.
• Point of Sale.  Point of sale used to have a feature that allows you to assign parts to order by customer to parts already ordered on stock order; thus skipping creation of a daily order.  This functionality creates too much confusion amongst users and is in part redundant because of fact that system will auto assign parts on receive order anyway.  The functionality has been removed from this version of c9
• Workshop select job.  Tabs like rego now allow you to type in a rego number to search for. Just like job no searching.

• Possible Bug fix with leasing software. Under some rare circumstances lease could corrupt and require remote support intervention to get system working again.
• Modified behaviour of move stock. It will detect if move stock will result in error due to duplicate part numbers and give you option to proceed but only move non duplicate parts. The system will also generate a printable report of parts that are duplicate for manual resolution.  Also recoded move logic show it should run faster.