Honda Service Data Report

New release especially for honda service data. C9 has had the honda service report for some time now (Since Nov 2013), but it is in the miner module as a standard query.  This release is to help users that do not have miner enabled in c9, and places the report as a KPI report under 'Business' section of c9.

To access report goto:

• Business -> Reports -> Analytics/KPI
• Click Insert
• Select report type: 'Honda Service KPI figures' and date range
• Click Generate
• Figures you need to provide to Honda are there

Some problems with SMS this morning, should now be fixed.

Problem caused possibly by our SMS provider changing security settings on their service and the software c9 uses to communicate with them was unable to cope with those setting changes.  Updated a couple of things on c9's servers and appears to of fixed the problem.

To resend failed messages, goto Customers -> Customers -> Notifications. Select option 'Resend all of todays failed notifications'

• Messenger lockup bug fixes
  • Messenger would lockup with database errors if two parts magician requests were received near simultaneously
  • Heal from database errors by periodically checking status of database link and reconnecting if necessary
• Spares
  • Disallow credit note on layby/pickup.  These invoices need to be cancelled via order book, not refunded
  • Profit summary : was not reporting refunded other/credit correctly.
  • Bugfix with newly added merge onto existing order functionality. Changes broke previous behaviour for printing when a merge was detected/accepted by user
• Orders
  • Automatically create folder if it does not exist for export order

Spare parts complete : new option to merge parts on order onto an existing order.  Provides a mechanism to add further parts. Stocked parts on part list will be transferred into reserve/layby segments when this option is selected, so it is used purely to add things to customers order/pickup list only.

Fixed a serious defect that only occurs under rare intermittent network situations, i.e. where network is okay during some initialisation stages when c9 opens, but then network drops out during later steps in initialization process, but the failure is silent and doesn't cause any obvious problems during loading of c9. Typically talking about a window of failure of a few milliseconds only but if it does trigger system does all sorts of weird stuff like not writing invoices correctly.

Emergency bugfix with last release.  Recent changes to attachments meant that workshop main screen would not work for customers that do not have online backup installed. Would instead show erroneous error message 'Online backup required for attachments', error test was supposed to be added to browse attachments, but was incorrectly added to workshop screen.

• Unit sales, system now allows you to set recall date for first service after sale of unit. For new units this defaults to # of months after sale configured in setup (defaults to one month). For used units, uses same algorithm for calculating recall date as when doing a workshop complete.
• Fix bug with select spares invoice for deposit by customer.
• Added ability to store non-images on jobs and units, i.e. PDF files
• Spares order receive: memorize order parts are added onto receive list so when toggling sort by part number order off, it will revert to actual order parts were added onto the invoice
• Added ability to store images/attachments on customers. e.g. photos of drivers licence etc.
• Pickup internal dealership job, do not show tendering/owing screen. Makes no sense in this context
• Sell unit : change wording from 'transfer to dealership' to 'transfer to customer'
• Update c9 on terminal, provide visual feedback on download progress from database to terminal, for situations where network link is slow (i.e. crappy wifi link or across a WAN/VPN)
• Website unit images, permit 800x600

C9 allows you to define a part number that is composed of multiple other parts. As a kit. To do this:

1. Goto spares -> Add part.

2. Create your 'kit' part under the accessories franchise.  Make sure qty, maxqty,minqty are all 0.

Note: the kit part must be accessories, but it can be composed of parts from other franchises. You may have a kit composed entirely of KTM parts, but the kit part must still be an accessory part

3. After adding part, go into point of sale, key in the part and highlight it and press F6 to view/modify.

4. You should see below. Press edit kit components to tweak the components.

Tweaks to minqty re-ordering.  Under some circumstances system would not work intuitively.  Most dealers configure c9 so that min qty re-ordering is such that # of parts on daily order never exceeds minqty setting.  So if you min =3, system will never put more than 3 parts on daily order. But there is one situation where this breaks down. Consider:

• Part.  QtyOnHand=3.  MinQty=3.
• Sell part.  QtyOnHand=2.  MinQty=3.  QtyOnOrder=1
• Return part.  QtyOnHand=3. MinQty=3. QtyOnOrder=1
• Sell part.  QtyOnHand=2.  MinQty=3.  QtyOnOrder=2

C9 behaves this way because QtyOnOrder is still less than MinQty, but c9 does not factor in qty on hand, we now have situation where QtyOnHand+QtyOnOrder is greater than MinQty.

Because MinQty is supposed to represent emergency ordering, this could be considered okay, better to over-order than under order. Though a large number of c9 dealers do not use MinQty in this capacity and instead rely on it for normal re-ordering doing limited, if any, stock ordering. For such users the above behavior is not ideal.  C9 now includes a new setup option (defaulted to true if minqty multiplier is non zero, on assumption most users would prefer it if they have such a multiplier in place) to constrain this:

Miner: this release includes reorganising how Advanced queries work so advanced queries can link to customer records, for purposes of doing mailouts etc based on advanced query results.

Recent filter changes on workshop broke filtering on all tabs but sort by job no tab. Filter now working again on all tabs

Added Drag and Drop support for lists and trees. Implemented drag and drop management on following structures so far:

• Structured Lists (trees)
  • Workshop checklists
  • Website structure
  • Standard unit costs
  • standard jobs
• Basic lists
  • Job scheduling (weekly planner)
  • Job scheduling (workshop)
  • job items (modify/complete job)
  • website items
  • unit costs

Generate stock order : option to disallow backordering

(v4.517: v4.516 contained a defect with dnd functionality on tree based lists that only occurred when testing against older versions of postgreSQL.  Anti recursion SQL test was broken on 8.4 versions of database meaning dnd functionality didn't work for tree structures.).

• Bugfix with spares on workshop estimates being written as GST exempt. Now fixed.
• New job : option via setup screen to define default # of job card and repair authority copies to print
• Gift card: option via setup to print insecure/reprintable gift cards
• Setup : loads and saves faster
• Select job
  • Hotkey filter option
  • When filtering sometimes system would 'select' wrong record to edit.  Should now be fixed.