Over the weekend Nuvei suffered yet another issue with integrated terminals.

C9 now recommends against using Nuvei terminals in integrated mode. Our assessment of the solution is that it is not fit for purpose. There are two major concerns driving our assessment.

Broadly the terminals themselves seem pretty comparable to other industry products in terms of the general fit for purpose. Also their online payment gateway for websites also is operationally fine. The recommendation against using Nuvei in store in integrated mode is because the mechanisms which allow c9 (and other point of sale systems) to interconnect and drive the transaction are highly problematic.

1. Reliability : the system suffers outages and has suffered them for some time.  Outages correlate strongly to times of high retail activity (e.g. Saturday mornings) and previously Nuvei disclosed to us past outages at least were caused by service load issues. That these problems continue to occur is a serious concern.

2. Accuracy : we have often encountered scenarios where the systems we connect to misreport the status of the transaction and show a different result in comparison to merchant portal. Several times we have queried Nuvei on this and we have not received any clarification. We suspect the system merely presents outcomes as known at time of txn and final transaction outcomes are not reconciled into or accessible to the systems they provide for interconnect.

To disable EFT integration globally.

Setup -> Main setup screen -> Payments. Identify the payment method(s) linked to eftpos. Click more button

Uncheck option, Integrate into PC-EFTPOS/Tyro. Click Close then OK on prior screen